Pricing
Plans that grow with the care team
Every plan includes the full unified record, per-category permissions and lifetime access to your data. The higher tiers add team size, insights, exports and billing.
Roots
One person, one family, a small team
- One shared record
- Up to 5 team members
- Per-category permissions
- Notes, goals, trackers, medications
- 2 GB document storage
- Crisis protocol and escalation chain
- Access log visible to the owner
- PDF and CSV export
- Lifetime read access
Roots+
Larger teams and independent providers
- Everything in Roots
- Unlimited team members
- AI pattern detection and weekly digest
- Constellation view with contribution stats
- Transition packages
- Care-management billing and superbills
- Time-limited access invitations
- 20 GB document storage
- JSON full export
Growth
Clinics, schools and care organizations
- Everything in Roots+
- Multiple records under one organization
- Staff roles and permission templates
- Expanded exports and caseload reporting
- Bulk transition packages
- HIPAA Business Associate Agreement
- 100 GB document storage
- Priority support
All prices in US dollars, billed monthly, cancel any time. Taxes may apply depending on your country. Growth is priced per organization seat; contact us for larger deployments.
Who pays for the record?
In most cases the family owns the record and chooses the plan. Providers on Roots+ or Growth can be invited into any record without the family paying more, and organizations can sponsor records for the people they support.
Family-owned record
The family subscribes and invites clinicians, teachers and carers. The team members don't need their own subscription to contribute.
Provider on Roots+
A therapist or care manager subscribes once and joins many families' records, with billing and insights on every record they're granted.
Organization on Growth
The organization holds records for the people it supports, with families as owners or co-owners, under a BAA where required.
Pricing questions
What happens if I stop paying?
You keep read access to the whole record, forever, and you can export it at any time. You won't be able to add new entries or invite new people until you subscribe again.
Do the people I invite need to pay?
No. Team members invited to a record use it for free. Providers only need Roots+ or Growth if they want billing, insights and multi-record tools of their own.
Can I switch plans?
Yes, up or down, at any time. Changes take effect at the next billing date and nothing in the record is removed when you move down.
Is there a free trial?
Every new record starts with a 14-day trial of Roots+, so you can try insights and exports before choosing a plan.
Do you offer discounts?
Registered charities, schools and family-run care groups can contact us for reduced Growth pricing.