Frequently asked questions

A shared care record for one person, owned by their family and shared with the clinicians, teachers and caregivers who support them. It holds notes, goals, medical history, medications, daily trackers, documents and a crisis plan, with permissions set per person and per category.

Anyone who needs ongoing support from more than one person: children with additional needs, adults with disabilities, older parents, people recovering from illness or injury. And the teams around them.

It's a care coordination record, not a hospital EHR. It holds what the family and team choose to put in it and complements clinical systems rather than replacing them. Providers can export from Tendfuls into their own systems.

The person being cared for, or their family or legal guardian, holds the owner account. Owners decide who joins, what each person sees and when access ends.

Yes, on the Growth plan, and the family can be made owner or co-owner so control still sits with them.

For each team member the owner chooses, category by category, whether they get full access, a summary, or nothing. Access can be time-limited and is revocable instantly.

It looks across everything logged for the person and highlights what tends to precede difficult periods and which strategies were followed by better ones, showing the evidence for each. It's there to support the team's judgement, not replace it.

Yes, at any time, in one click, as PDF, CSV, JSON and a ZIP of attachments. There is no waiting period and no need to contact support.

You keep read access to the whole record for life and can still export it. Adding new entries or team members requires an active plan.

Tendfuls is designed to meet HIPAA safeguards and offers a Business Associate Agreement on the Growth plan. Whether your use is HIPAA-covered depends on who you are; ask us if you're unsure.

In EU data centres for EU and UK customers, and in US data centres for US customers. See the security page and privacy policy.

No. Anyone invited to a record uses it free. Providers subscribe only if they want their own billing, insights and multi-record tools.

Providers log minutes on their notes. At month end Tendfuls totals them per person and code and produces a superbill you can send or import into your practice software.